Shipping and Delivery policy
In adherence to the guidelines set by the Indian government, we deliver to all serviceable pin codes across the country. Typically, we process and dispatch all orders within 48 hours of receiving them. Our products are shipped from a well-established warehouse through trusted courier agencies. Please allow a period of 5-7 days from the date of your order for delivery to be completed.
For any inquiries, you can contact us via email at care.thebroosh@gmail.com or by calling us at +91-88375 08391.
Kindly note the following shipping charges:
- Orders above ₹999 with prepaid payment will enjoy free delivery.
- Prepaid orders below ₹999 will incur a shipping charge of ₹50.
- Cash on Delivery (COD) orders will be subject to a shipping fee of ₹60.
Please be advised that THE BROOSH cannot be held responsible if someone else accepts the delivery on your behalf.
If you receive a damaged or incomplete shipment, it is crucial to report the issue to our customer service team on the day of delivery. To process your claim for shortages or damages during transit, we require an unboxing video, which should be sent to us via email at care.thebroosh@gmail.com or through a call to +91-88375 08391 or via WhatsApp.
We offer a 100% money-back guarantee on all our electronic products, and our return process is hassle-free. If you wish to initiate a return, please get in touch with us. For detailed information about our replacement and refund policy, you can click here.